Property Managers: keep calm and carry on managing – Day 1

12 noon onwards

Registration (and check in)

13:15 – 13:20


Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services Limited

13:20 – 14:00

Building Safety: where are we now?

Justin Bates, Barrister and Legal writer, Landmark Chambers

The Building Safety Act 2022 represents one of the most radical interventions in leasehold property law in decades. Justin will take you through the leaseholder service charge protections (Sch.8) and the early case-law on both Remediation Orders and Remediation Contribution Orders.

14:00 – 14:30

Service charge accounts and troubleshooting

Jonathan Walton, Director, Whitley Stimpson Limited

Jonathan shares some of his service charge accounting top tips for managing agents, including an appraisal of accounts formats, how to avoid some of the common errors, and a review of the basic trust and banking requirements set out in Sections 42 and 42a of the Landlord and Tenant Act 1987.

14:30 -15:10

Dig for victory

Andrew Bulmer, CEO, The Property Institute (TPI)

IRPM and ARMA joined forces in 2022, to support 6000 professionals and now 350 firms through the biggest changes the industry has ever faced.  Our planet is on fire and government is legislating on safety, leasehold, commissions and regulation.  Society doesn’t believe in experts and conspiracy theories run riot in the wild west internet.  How does a 21st Century professional body take the sector forwards.

15:10 – 15:30


Maplethorpe conference room

Dickson Poon lecture theatre 1

Dickson Poon lecture theatre 2

15:30 – 16:00

What to focus on when dealing with reports of disrepair from lessees

Annette Cafferkey, Barrister, 4-5 Gray’s Inn Chambers

Buildings need to be maintained and repaired. Managing agents will often receive reports from lessees advising of problems with repairs that need to be undertaken. How should an agent (on behalf of their client) react to those reports? And what are the pitfalls for agents if those reports are not dealt with promptly?

M&E challenges and solutions in retrofit

Philippa Burgin, Associate Director at EK Retrofit

Spiros Savvides, Associate Director at EK Retrofit

Phillipa and Spiros discuss the M&E challenges and solutions in retrofit including:

  • Recent updates to relevant legislation
  • Funding options and financial constraints
  • Reducing energy costs (and therefore service charge contributions) through M&E retrofit
  • Common pitfalls in retrofit M&E
  • Product innovation
  • Integration of renewable energy sources (Is you leasehold building suitable for heat pumps)
  • What challenges persist for low-carbon retrofit in the UK
  • What makes a successful retrofit project

IRPM Workshop

13:00 – 15:00
Level 3 (Associate)

16:00 – 18:00
Level 4 (Member)


Understanding Statutory Accounts – unlock the secrets within company reports.

Jonathan Walton, Director, Whitley Stimpson Limited

Join Jonathan Walton, Director at Whitley Stimpson, in an illuminating breakout session where he demystifies the complexities of reading statutory accounts. Gain invaluable insights as Jonathan breaks down the financial figures, empowering you to interpret them with confidence. Don’t miss this opportunity to enhance your financial literacy and unlock the secrets hidden within company reports.

Forfeiture and the role of managing agents

Salmaan Hassanally, Barrister, 4-5 Gray’s Inn Square

Rayan Imam, Barrister, 4-5 Gray’s Inn Square

A practical overview of the law on forfeiture, waiver and those issues of which managing agents must be aware in context.


Building safety: ask the legal experts

Justin Bates, Barrister and Legal Writer at Landmark Chambers

Cassandra Zanelli, Solicitor & CEO at Property Management Legal Services Limited

An interactive discussion on building safety and the challenges faced by managing agents, led by leading experts Justin and Cass in our “asking for a friend” expert panel series.

Acoustic Implications of changing from carpet to timber flooring

Torben Andersen, Director at RBA Acoustics

The replacement of carpets with hard floor finishes within apartment blocks is becoming more common but it can lead to increased noise disturbance for occupants of adjacent flats. In this session, Torben will discuss the potential implications and pitfalls involved, provide commentary on the approaches taken by different landlord groups, reflect on recent court cases that have made it into the media and provide a series of options to protect both the landlord and the residents.

17:00 – 17:30

PM’s – the ambassadors for a sustainable tomorrow?

Rupert Mackay, Director, Data Energy/DMG Delta

Dr Nigel Glen, Director, Emeria

Join Nigel and Rupert for a workshop on shaping the future of a Net Zero energy landscape. Dive into the pivotal changes in legislation, Ofgem’s role, Heat Regulations, and emerging technologies like Air Source Heat Pumps. Explore the Property Manager’s role in delivering on legislative responsibilities, optimizing technology operations, and safeguarding residents’ interests as the nation aims for net-zero emissions by 2050.

Injunctions in the County Court

Olivia Ford, Barrister, 4-5 Gray’s Inn Square

How to seek an injunction for breaches of the lease, issues that commonly arise and how to avoid them.

17:30 – 19:30


19:30 – 21:00


21:00 – 02:00