Property Managers: keep calm and carry on managing – Day 2

07:30 – 09:00

BREAKFAST

09:25 – 09:30

Welcome to day 2

Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services Limited

09:30 – 10:00

TPI Wellbeing Survey – creating the conditions for employee wellbeing

Malcolm Perryman, Chief Commercial Officer, The Property Institute

Now in its fourth year the TPI Wellbeing Survey provides a wealth of data on what’s good and what’s not so good about being a property manager. In this session, Malcolm will look at how sector trends are progressing and explore the conditions required for individuals to thrive.

10:00 – 10:30

Section 20: your questions answered

Jeff Platt, Director, Section20

In this interactive session, Jeff explores section 20 of the Landlord and Tenant Act 1985.

10:30 – 11:00

Insurance update – the crisis is over, isn’t it?

Paul Robertson, Managing Director, Midway Insurance

Paul looks at the new FCA disclosure rules and the implications in the Leasehold and Freehold Reform Bill.

11:00 – 11:20

BREAK

Maplethorpe conference room

Dickson Poon lecture theatre 1

Dickson Poon lecture theatre 2

11:20-11:50

Andrew Bulmer: off the record

Andrew Bulmer, CEO, The Property Institute (TPI)

An interactive discussion with Andrew on the challenges faced by managing agents, how those might be met, and the role of TPI as a professional body in our “asking for a friend” expert panel series.

Ensuring Resilience: A Deep Dive into Heat Network Reliability

Rupert Mackay, Director, Data Energy/DMG Delta

Unlock the secrets to a robust and dependable heat network in our workshop. Join us for an engaging session that combines expert insights and a compelling case study. Explore strategies to enhance reliability, troubleshoot common challenges, and learn from a real-world example. Be at the forefront of ensuring consistent performance and reliability in your heat networks. Don’t miss out on this invaluable opportunity to deepen your understanding of Heat Network Reliability.

Deeds of variation: a practical guide

Georgia Ball, Solicitor, Property Management Legal Services Limited

Olivia King, Trainee Solicitor, Property Management Legal Services Limited

Are you a property manager facing an increased number of requests for deeds of variation? Georgia and Liv explore the reasons behind the requests and discuss the common types of requests for variation sought by both leaseholders and owners of freehold properties, including the increased demand for mortgage protection clauses. They’ll consider the steps involved in varying leases (and transfers) and give an overview of the process from your point of view as managing agents.

11:50 – 12.20

Leaseholder protections and certificates: troubleshooting

Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services Limited

Relevant building, relevant defect, qualifying lease, qualifying time, relevant landlord, current landlord: what does it all mean? Whose job is it to provide the landlord’s certificate? And when does a leaseholder need to produce their leaseholder deed of certificate? In this interactive session, we’ll explore the common questions (and misconceptions) surrounding the leaseholder protections and certificates regime.

Appointment of a manager

Jeff Platt, Director, Section20

In this session, Jeff will explore section 24 appointments. What (or who) is an appointed manager? In what circumstances will the Tribunal appoint a manager? What’s a management order?

Neighbour noise nuisance in the age of working from home

Helen Sheldon, Associate, RBA Acoustics

The world of work has changed over the last few years in an unprecedented fashion. Lockdowns during the pandemic meant previously office-based workers became home-based, with many never returning full-time to the office. Now we’re all finding our feet with a new way of working, which impacts on many people who live and work in close proximity – previously unused spaces have been converted into home offices, and the need for quiet and concentration in the home has increased. Helen will talk through the potential for an increase in neighbour noise complaints in the new landscape of work, and how this might need to be addressed.

12.20 – 12.50

See the whole picture

Adam Bailey, Director, EK Specialist Services

A live demonstration of a drone survey and talk by Adam Bailey of EK Specialist Services showcasing how drones can help you better understand your blocks and survey them fully; safely, legally and hassle-free.

Legionella

Dr Shaun Lundy, Director Strategy & Innovation, Tetra Consulting Ltd

Join us for an essential workshop on Legionella Control and Management. This session will delve into the critical measures required to prevent and manage Legionella risks in water systems. Participants will gain a comprehensive understanding of legal responsibilities, risk assessment techniques, and effective management strategies to ensure water safety. Discover best practices for monitoring, maintenance, and response protocols to safeguard against Legionella in water systems.

Service charges: are they demanding?

Georgia Ball, Solicitor, Property Management Legal Services Limited

Eleanor Wilkinson, Trainee Solicitor, Property Management Legal Services Limited

An interactive troubleshooting discussion on service charges and service charge demands, led by Georgia and Eleanor in our “asking for a friend” expert panel series.

12:50 – 13:30

LUNCH

13:30 – 14:10

Don’t let Average Rates leave your Reinstatement Cost Assessment ‘Flat’

Zoe Davenport, Surveyor and Head of Marketing, Barrett and Corp & Harrington Limited

Broad brush approaches to Reinstatement Valuations can be common. Here we explore the pitfalls of ‘average rate’ valuations and the importance of looking closer to ensure all aspects of a flat block are accounted for in order to accurately set a building’s Sum Insured.

14:10-14:40

AI and property management

Colin Stokes, Managing Director, Adiuvo

Colin talks about how AI can transform your day-to-day business along with insight into the benefits and difficulties of developing tools for your business against using available products.

Maplethorpe conference room

Dickson Poon lecture theatre 1

Dickson Poon lecture theatre 2

14:40– 15:10

Ask the experts: fire safety – training and competence for onsite staff

David Hurren, Chief Operating Officer, Abbatt Property Recruitment

Howard Nicholson, Director, JCF Property Management

If there was a fire in your building, could you demonstrate that your concierge is competently trained in fire safety? In our “asking for a friend” expert panel series, David, Howard and Cass discuss the fire safety landscape in England and Wales with a particular emphasis on Responsible Persons. They’ll be discussing Responsible Person(s) under the FSO and the need for all staff, specifically onsite staff, need to have the appropriate skills and knowledge.

Are you a Property Manager banging your head against a Party Wall?

Julian Davies, Group Managing Director, Earl Kendrick

Are you concerned that you don’t fully understand the Party Wall etc. Act? Do you understand the differences between Party Wall matters and Licences to Alter? Are you aware of the importance of responding to a Party Wall notice on time? In this session, Julian will guide you through the Party Wall etc Act.

Managing contractors

Dr Shaun Lundy, Director Strategy & Innovation, Tetra Consulting Ltd

Explore the critical aspects of managing contractors effectively. This session will cover key strategies for selecting, overseeing, and collaborating with contractors to ensure compliance with safety standards and regulations. Participants will learn about establishing clear expectations, communication best practices, and the importance of contractor engagement in maintaining a safe work environment. Join us to enhance your skills in managing contractor relationships and safeguarding your property’s safety and integrity.

15:10 – 15:30

BREAK

15:30 – 16:00

Building Safety Act: what’s in, what’s out, and what’s TBC?

Cassandra Zanelli, Solicitor and CEO, Property Management Legal Services Limited

A whistle-stop exploration of the Building Safety Act, covering what didn’t make it from the Bill to the Act, what’s now in force under the BSA, and what’s still TBC.

Company registers and records

Olivia King, Trainee Solicitor, Property Management Legal Services Limited

Eleanor Wilkinson, Trainee Solicitor, Property Management Legal Services Limited

An exploration of the registers and records to be kept by private limited companies, including a discussion around the changes coming down the track in the Economic Crime and Corporate Transparency Act 2023.

IRPM Exams

15:30 onwards

Level 3 (Associate)

Level 4 (Member)

16:00 – 16:30

Insurance: ask the insurance experts

Zoe Davenport, Surveyor and Head of Marketing, Barrett and Corp & Harrington Limited

Paul Robertson, Managing Director, Midway Insurance

An interactive discussion on insurance and the challenges faced by managing agents, led by leading experts Paul and Zoe in our “asking for a friend” expert panel series.

Heat Regs, efficiency and Ofgem – Your FAQ’s answered

Rupert Mackay, Director, Data Energy/DMG Delta

Join our insightful workshop on Heat Network Regulations and Efficiency, where we delve into Property Manager’s most asked questions and unravel the complexities of evolving legislation. Learn how to navigate regulatory changes, optimise operations, and enhance energy efficiency. Gain practical insights to ensure compliance, maximise performance, and contribute to a sustainable and resilient heat network future. Don’t miss this opportunity to stay ahead in the dynamic landscape of heat networks.

16:30 – 17:00

Dealing with service charge disputes in the Tribunal

Georgia Ball, Solicitor, Property Management Legal Services Limited

Cassandra Zanelli, Solicitor & CEO, Property Management Legal Services Limited

An interactive troubleshooting discussion on dealing with service charge disputes in the Tribunal, led by Georgia and Cass in our “asking for a friend” expert panel series.

An Introduction to Licence to Alter

Bill Pyrke, Director, Earl Kendrick

A short introduction to Licences which will include what they are, when they are necessary and an explanatory guide for the PM when your leaseholders wish to make alterations to their property.

17:00 – 17:30

Ask the experts: leasehold v commonhold – a practical guide to management.

Nigel Glen, Director, Emeria

Claire Bates, Senior Estate Manager

Joe Goss, Fixflo

As part of our “asking for a friend” expert panel sessions, Nigel, Claire and Joe will discuss the practical differences between what management of a commonhold block compared to the existing familiar leaseholder configurations. Think bipartite and tripartite leases, decision-making processes of directors and where you’d prefer to own a flat. A safe space with no stupid questions! Keep calm and carry on managing, and enjoy fizz with Fixflo afterwards!

Safety Case Reports, Resident Engagement and Mandatory Occurrence Reporting

Dr Shaun Lundy, Director Strategy & Innovation, Tetra Consulting Ltd

Dive into the essentials of Safety Case Reports, Resident Engagement, and Mandatory Occurrence Reporting. This workshop will offer a comprehensive overview, followed Q&A. Participants will gain insights into creating and understanding Safety Case Reports, the significance of engaging residents in safety processes, and the criticality of Mandatory Occurrence Reporting. This workshop is an excellent opportunity for property managers to get clarity, overcome doubts, understand best practices, and enhance their safety management strategies.

17:30 – 19:30

19:30 – 21:00

21:30 – 02:00

FREE TIME

DINING AT ST HUGH’S

SATURDAY NIGHT ENTERTAINMENT